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Business Improvement
Clarify who does what with a RACI chart
End "I thought you were doing that" by making every responsibility clear.
- ListKey activities
- AssignR, A, C and I
- CheckFind the problems
- ShareAgree as a team
What you need
- One process or project where work gets missed or duplicated
- The team involved
Understand the four roles
Each person's role in an activity is marked with one of these letters.
R Responsible Does the work A Accountable Owns the result. There is exactly one. C Consulted Gives input before the work is done I Informed Told about the outcome afterwardsBuild the chart
List activities down the side and people or roles across the top. Then fill it in together, so that disagreements surface now rather than during the work.
Activity Sales Accounts Owner Technician Send quotation R C A C Approve discount C I A Issue invoice I R,A Complete the job I A RLook for warning signs
Check each row and column: an activity with no A has no owner, and several As create confusion. A person with too many Rs may be overloaded, and too many Cs will slow decisions down.
Agree it and keep it visible
Share the final chart with the team and use it when a new person joins. Review it when the business or team changes, since an out-of-date chart causes confusion of its own.
Want this set up for your business?
We can plan, build and hand it over to your team.